HR Specialist

The role

Working as part of the GSC L&D Operations team to support the International L&D Team and other Business Partners in the implementation of international and regional learning and development activities.

To succeed in this position, you will need to have the ability to follow set operating procedures, meeting service level agreements with a focus on quality and customer service. Candidates must have the energy and enthusiasm to work flexibly in a fast moving and ever-changing environment.

MAIN DUTIES AND RESPONSIBILITIES

• Proactively work with stakeholders to manage and implement learning programs
• Utilize the Learning Management System to send delegate invites, manage responses and queries, manage course registration and record attendance
• Create learning assignments in Learning Management System
• Maintain course items, course materials, recordings and attendance lists for key learning programs
• Manage the administration involved in allocating learning curriculums to each employee
• Manage the post course evaluation process
• Run reports related to learning and analyze learning data, ensure accuracy in data collection and reporting about learning activities
• Interpret learning data to deliver meaningful insights, tailor reports to meet the specific needs of different stakeholders, such as HR managers or course owners
• Make sure that reports are of good quality and delivered on time (e.g. daily reports, monthly reports)
• Maintain process documentation and Service Now requests  
• Work on more complex tasks/ queries/ service improvements as required
• Both share and apply best practices
• Ensure that all relevant company’s standards and guidelines are met

ABOUT YOU

• Excellent spoken and written English language skills with ability to communicate effectively at all levels of organisation
• At least 2-year experience in HR/Learning and Development area in international environment
• Experience in working with HR Information Systems, Learning Management Systems, preferably SuccessFactors  
• Practical IT skills in utilizing the tools to complete work: MS Office apps, spreadsheets, word processing, presentation and e-mail software (Outlook) 
• Knowledge in Excel and analyzing HR datasets: report production and analysis, report customization 
• Ability to combine technical and soft skills to effectively manage and interpret data, as well as communicate outcomes, logical thinking
• Keen attention to detail with focus on quality
• Proven planning and organizational skills with experience of working to tight deadlines and prioritization of own workload 
• Ability to think critically and creatively to solve problems and make decisions where appropriate
• Customer focus with ability to manage and resolve conflicts and build and maintain positive working relationships
• Proactive approach, solution focused attitude
• Willingness to work as part of a team and work independently 
• Experience in working in a Shared Service Centre will be an asset.

OUR OFFER

You will join experienced and enthusiastic team that is involved in shaping GSC L&D service offering.

The team takes pride in their quality delivery, day in day out. They’re also an important part to the change that the HR is going through, involving implementation of HR model, technology and projects that will enable efficient service and significant contribution towards company’s Talent Development strategy.

Our standard benefits and salary package applies, as well as great atmosphere & recognition for people who like to be valued for meticulous work and contributing to team spirit.

ABOUT US

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative – we are proactive, passionate team players investing in our relationships
• Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

HYBRID WORKING

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.