We are looking for an IT Support Technician (Level 1) to join our Auckland office and become the first point of contact for IT support across DLA Piper New Zealand. This role is central to delivering high‑quality, responsive, and professional technical support to partners and both legal and business services teams.
You’ll provide frontline troubleshooting, log and resolve ServiceNow tickets, support end‑user devices and Microsoft 365 applications, and ensure all issues are accurately documented or escalate
d with clear evidence. This is a great opportunity for someone who enjoys helping people, communicates clearly, and thrives in a structured, process‑driven environment.
Main duties and responsibilities
- Provide Level 1 IT support, logging, prioritising, and resolving incidents and requests through ServiceNow
- Deliver professional, friendly assistance to partners, lawyers, and business services teams
- Troubleshoot laptops, mobile devices, peripherals, and Microsoft 365 applications including Outlook, Teams, Word, Excel
- Support meeting room and office technology, escalating persistent issues to Level 2
- Complete joiner, mover, and leaver tasks in line with documented procedures
- Escalate issues beyond Level 1 scope with clear troubleshooting steps and evidence
- Maintain high‑quality ticket notes, documentation, and knowledge articles
- Identify recurring issues and contribute to continuous improvement
About you
We are looking for someone who brings the following experience and strengths:
- Experience in a service desk or frontline IT support role
- Basic understanding of Microsoft 365 and Windows endpoints
- Familiarity with ticketing systems and IT support workflows
- Confidence supporting users in a professional services environment
The below is desirable, though not essential:
- Exposure to ITIL or structured IT service management
- Experience in environments with strong security and audit expectations
- Familiarity with legal or professional services technology
- Entry-level IT study or certifications (completed or in progress)
If you’re approachable, calm, service‑oriented, and bring strong attention to detail and documentation - while staying organised, reliable, and eager to learn - we’d welcome your application.
To Apply, please email nzcareers@dlapiper.com, Job reference: NZ004
About us
Requesting Adjustments
At DLA Piper, we aim to make meaningful progress and build an inclusive culture where anyone affected by disability, neurodiversity or a long-term health condition has an equitable and accessible chance of success. If you think you may need adjustments or additional support to enable you to participate in our recruitment process, please contact our Recruitment team and we will be happy to support you.
Agile Working
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
Pre-Engagement Screening
In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.
Our hiring approach
Our hiring approach enables us to learn about the professional and person you are, and gives you the opportunity to learn about us. Your recruitment experience can differ depending on the type of role you are interviewing for. You will always meet your direct Line Manager for your role, as well as peers and close collaborators for the position. For some of our roles we may also use assessment tools, practical exercises, and panel presentations. Your Recruitment Business Partner will inform you of the recruitment process at the start of any recruitment process, but please let us know if you have any questions prior to making an application.
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