Technical Support Specialist (12 months FTC)

Information Technology

Job Reference

2200018H

Function

Information Technology

Category

Business Professionals

Location

London, United Kingdom

Schedule

Full-time

The role

Maximising productivity through technology.

Join us as a Legal Technology Specialist to support our lawyers and Business Servicess employees onsite in London. If you find direct contact with variety of people, a bit of investigation and troubleshooting an interesting challenge - this role will let your customer service skills and technical expertise shine. 

The effective use of IT will differentiate our business from our competitors, you would be joining a technology efficient team to allow our lawyers to work in the most efficient way.  As you would expect with a global firm, your team will consist of people from multiple countries.  This is an exciting role where total flexibility will be required to work, where customer demand is the greatest.

MAIN DUTIES AND RESPONSIBILITIES

  • Being highly skilled and capable, help our customers get the most out of our technologies and work in the most efficient way
  • Assisting in making our lawyers effective in the use of technology which will help them to improve efficiencies and support their clients
  • Assist with client pitches : helping lawyers explore the use of different technology and the tools that are available
  • Assist with clients working in our offices in both meeting rooms and secondment roles
  • Increase awareness of the technology that is available
  • Mobile working : showing lawyers how to utilise our technology whilst on the move and make sure they have all that they need to work skilfully
  • Increase the knowledge of business support functions to ensure that they take advantage of all IT services available
  • Represent lawyers interest back into IT through your manager at monthly and quarterly intervals
  • Perform desk side coaching and ensuring every new starter is IT proficient in as short a time as possible
  • Assist technical teams with IT support of high profile incidents
  • Perform basic site management of IT equipment where required

ABOUT YOU

  • Confident and approachable
  • The ability to build relationships to influence and shape outcomes
  • Communicate with passion and enthusiasm at all levels
  • Adaptable and reliable
  • Demonstrate innovation, flexibility and alternative thinking
  • Be proactive in your approach
  • A keen interest in technology and its application in Legal IT
  • Technical competency in software used in a professional services environment
  • Business results focused when promoting technology to our colleagues
  • Flexibility and willingness to travel
  • Champion the needs of your colleagues and our clients by representing them on key IT Projects
  • Manage your personal development plan to ensure you have an up-to-date skillset.  Look for every opportunity to expand your skills

This job description is not exhaustive and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department.

ABOUT US

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
  • Be Collaborative - we are proactive, passionate team players investing in our relationships
  • Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional - we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do.  We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

AGILE WORKING

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.