The purpose of the role is to support the business in managing the Firm's overall debt position in line with the International Credit policy and proactively reduce aged debt, whilst continuing a positive relationship with our internal and external clients.
This role will also require you to work with stakeholders and assisting them with achieving personal and Firm Key Performance Indicator’s (KPI). You will also be required to provide accurate and timely reports highlighting key debt issues and driving queries to conclusion.
Main duties and responsibilities
- Collection of debt in line with the Firm's International Credit Policy to ensure both UK and department cash collection targets are achieved by liaising with Partners and external clients.
- Ensure accurate and concise collection notes are maintained within the Firm's collection system to reflect the current debt position for internal reporting purposes
- Identify client disputes and ensure prompt resolution by working with both internal and external clients whilst ensuring escalation procedures are adhered to at all times.
- Provide a high standard of customer service at all times
- Liaise and assist Partners in all aspects of credit control to ensure Firm and personal KPI's are achieved by way of telephone and face to face meetings when required including travel (when permitted) to other UK offices.
- Provide detailed ledger analysis against objectives and targets to the Credit Control Team Leader when required
- Support the Firm's personal development initiatives and any departmental projects
- Provide timely and accurate reports to the business
- Assist Management with Ad Hoc tasks and/or team projects as and when requested
- Monitor the Group Inbox and work within agreed SLAs
About you
- A substantial background in credit control working in a target focused environment showing an ability to proactively achieve result.
- Experience in a legal or professional service environment would be preferable but not essential
- Strong communications skills both verbally and written with the ability to deal with challenging conversations.
- A proven track record of negotiating and influencing situations to a positive outcome whilst developing and maintaining relationships
- Has the ability and motivation to work on their own initiative whilst understanding the need to work within a team and support colleagues
- An understanding of the impact of aged debt on a business
- Has the ability to work towards deadlines and achieve objectives whilst maintaining accuracy and attention to detail
- A versatile and flexible approach which is essential at key financial points of the year
- IT literate - Must have excellent Excel skills.
- Experience of using SAP or a bespoke collection system would be an advantage but not essential.
- Ability to work in a fast-paced and challenging environment
- Ability to prioritise and manage own workload effectively to achieve objectives
- Language skills preferable
About us
We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.
At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.
Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.
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At DLA Piper, we aim to make meaningful progress and build an inclusive culture where anyone affected by disability, neurodiversity or a long-term health condition has an equitable and accessible chance of success. If you think you may need adjustments or additional support to enable you to participate in our recruitment process, please contact our Recruitment team and we will be happy to support you.
Agile Working
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
Pre-Engagement Screening
In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.
Our hiring approach
Our hiring approach enables us to learn about the professional and person you are, and gives you the opportunity to learn about us. Your recruitment experience can differ depending on the type of role you are interviewing for. You will always meet your direct Line Manager for your role, as well as peers and close collaborators for the position. For some of our roles we may also use assessment tools, practical exercises, and panel presentations. Your Recruitment Business Partner will inform you of the recruitment process at the start of any recruitment process, but please let us know if you have any questions prior to making an application.
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