Working as part of the Learning & Development Operations team to support the International Learning & Development Team and other Business Partners in the implementation of international and regional learning and development activities.
To succeed in this position, you will need to have the ability to follow set operating procedures, meeting service level agreements with a focus on quality and customer service. Candidates must have the energy and enthusiasm to work flexibly in a fast moving and ever-changing environment.
Main duties and responsibilities
- Proactively work with stakeholders to manage and implement learning programs
- Utilize the Learning Management System to send delegate invites, manage responses and queries, manage course registration and record attendance
- Create learning assignments in Learning Management System
- Maintain course items, course materials, recordings and attendance lists for key learning programs
- Manage the administration involved in allocating learning curriculums to each employee
- Manage the post course evaluation process
- Run reports related to learning and analyze learning data, ensure accuracy in data collection and reporting about learning activities
- Interpret learning data to deliver meaningful insights, tailor reports to meet the specific needs of different stakeholders, such as HR managers or course owners
- Make sure that reports are of good quality and delivered on time (e.g. daily reports, monthly reports)
- Maintain process documentation and Service Now requests
- Work on more complex tasks/ queries/ service improvements as required
- Both share and apply best practices
- Ensure that all relevant company's standards and guidelines are met
About you
- Excellent spoken and written English language skills with ability to communicate effectively at all levels of organisation
- At least 2-year experience in HR/Learning and Development area in international environment
- Experience in working with HR Information Systems, Learning Management Systems, preferably SuccessFactors
- Practical IT skills in utilizing the tools to complete work: MS Office apps, spreadsheets, word processing, presentation and e-mail software (Outlook)
- Knowledge in Excel and analyzing HR datasets: report production and analysis, report customization
- Ability to combine technical and soft skills to effectively manage and interpret data, as well as communicate outcomes, logical thinking
- Keen attention to detail with focus on quality
- Proven planning and organizational skills with experience of working to tight deadlines and prioritization of own workload
- Ability to think critically and creatively to solve problems and make decisions where appropriate
- Customer focus with ability to manage and resolve conflicts and build and maintain positive working relationships
- Proactive approach, solution focused attitude
- Willingness to work as part of a team and work independently
- Experience in working in a Shared Service Centre will be an asset.
About us
We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.
At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.
Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.
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At DLA Piper, we aim to make meaningful progress and build an inclusive culture where anyone affected by disability, neurodiversity or a long-term health condition has an equitable and accessible chance of success. If you think you may need adjustments or additional support to enable you to participate in our recruitment process, please contact our Recruitment team and we will be happy to support you.
Agile Working
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
Pre-Engagement Screening
In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.
Our hiring approach
Our hiring approach enables us to learn about the professional and person you are, and gives you the opportunity to learn about us. Your recruitment experience can differ depending on the type of role you are interviewing for. You will always meet your direct Line Manager for your role, as well as peers and close collaborators for the position. For some of our roles we may also use assessment tools, practical exercises, and panel presentations. Your Recruitment Business Partner will inform you of the recruitment process at the start of any recruitment process, but please let us know if you have any questions prior to making an application.
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