To support marketing activities with maintaining and standardizing the data on the firm’s customer relationship management system (InterAction), retrieving information from internal databases and systems, recording and gathering of all elements of experience data to showcase our credentials as a leading global business law firm. Apart from the data stewardship, the role holder will be also accountable for delivery of a number of administrative tasks related to data maintenance area in accordance with internal service level agreements (SLAs).
This is an international role and candidates will be required to support a number of different colleagues on a worldwide basis. Flexibility as to working pattern is a must.
Main duties and responsibilities
Be accountable for daily data stewardship: new contacts’ validation, merging duplicate contacts, standardizing the data, data cleanse and resolving discrepancies
- Monitor and maintain the quality of data on client relationship management system (InterAction) against data standards
- Improve the overall data quality of InterAction
- Ensure the data is stored and tagged correctly to optimize retrieval process in internal databases
- Be responsible for creation and populating mailing lists on the firm’s CRM system
- Support Marketing and Business Development teams worldwide on data retrieval from internal databases, providing standard reports based on defined criteria
- Be accountable for review and processing registrations to international companies’ programs
- Support on directories processes ensuring that the data is updated on external sites
- Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
- Support on delivering pre mailing metrics
- Ensure compliance to all policies, procedures, standard operating procesures
- Create, update and maintain process documentation
- Contribute to the reports prepared by the team and/or requested by the manager
- Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate. Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice.
- Provide support to any other administrative tasks within marketing field where necessary
About you
- Advanced English skills
- Good organizational and time management skills
- Meticulous attention to detail
- Strong ability to extract information by questioning, active listening and interviewing
- Ability to deal with a demanding workload and conflicting priorities in order to meet deadlines
- Comfortable with performing repetitive and time consuming tasks
- Flexibility and a willingness to learn and adapt within the work environment
- Demonstrate strong focus on providing excellent customer service
- Highly motivated with a proactive 'can do' attitude
- Ability to work both independently and in a team-oriented, collaborative manner
- A keen interest in marketing
About us
We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.
At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.
Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.
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At DLA Piper, we aim to make meaningful progress and build an inclusive culture where anyone affected by disability, neurodiversity or a long-term health condition has an equitable and accessible chance of success. If you think you may need adjustments or additional support to enable you to participate in our recruitment process, please contact our Recruitment team and we will be happy to support you.
Agile Working
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
Pre-Engagement Screening
In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.
Our hiring approach
Our hiring approach enables us to learn about the professional and person you are, and gives you the opportunity to learn about us. Your recruitment experience can differ depending on the type of role you are interviewing for. You will always meet your direct Line Manager for your role, as well as peers and close collaborators for the position. For some of our roles we may also use assessment tools, practical exercises, and panel presentations. Your Recruitment Business Partner will inform you of the recruitment process at the start of any recruitment process, but please let us know if you have any questions prior to making an application.
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