Finance Systems Support Analyst

Finance

Job Reference

220001L4

Function

Finance

Category

Business Professionals

Location

Melbourne, Australia

Schedule

Full-time

The role

THE OPPORTUNITY

DLA Piper understands that you're building a future. Which is why we encourage you to reach your full potential. To explore the opportunities and choices that shape your individual career journey. Here, personal growth goes hand in hand with professional development. 

That's our commitment. This is your opportunity. 

An exciting opportunity has become available for a high performing Finance Systems Support Analyst to work across DLA Piper's Finance Team in our Melbourne Office.

In this unique position you will help provide ongoing functional and developmental support for the SAP finance system within the DLA finance team.

We would like to hear from you if you are a business support professional who values the impact of the financial function to assist us achieving our collective firm goals. You're a team player who enjoys collaborating with peers in delivering an exceptional service.

MAIN DUTIES AND RESPONSIBILITIES

  • Help Monitor the SAP S4/HANA application suite, analyze reports, manage queries and provide issues resolution following best practice system guidelines or third parties and follow defined processes to solve the problem or escalate them to Fulcrum Third Party support via telephone, email and instant messaging to users
  • Providing best practice advice to systems users including teams within the global service center an assisting with the period end closure processes.
  • Investigation of systems issues and testing fixes provided in liaison with the IT department and other SAP support Teams (Basis Support Team and Master Data) 
  • Liaising with the third-party systems suppliers to register issues via Contact Portal and be able to demonstrate Incident and Problem Management and root cause analysis
  • General administration of finance systems and to maintain an in-depth knowledge of SAP applications and providing expert advice regarding their application whilst following best practice.
  • Investigate and troubleshoot problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
  • Able to assist with identifying trends in recurring incidents and take part in providing suitable long-term solutions (‘problem’ management)
  • Monitor the SAP S4/HANA application suite, analyze reports from the system or third parties and follow defined processes to solve the problem or escalate it 

ABOUT YOU

Essential 

  • Excellent customer service skills with proven track record in this sector.
  • An analytical approach and actively enjoys problem solving.
  • Ability to learn quickly with a thorough and precise attitude to work.
  • Competence and confidence in the use of IT applications.
  • Excellent verbal and written communication skills.
  • Be motivated and able to work as part of a team with a minimum of supervision.
  • Good organizational skills, including the ability to prioritize one’s workload whilst maintaining a flexible working approach.
  • Takes ownership of problems to accelerate a resolution.

Desirable 

  • Understanding of Accounts receivable, Payables and legal billing processes.
  • Experience of working with Elite Enterprise, SAP or similar legal PMS.
  • Some experience with Microsoft SQL Databases, IT Group Policies, Citrix Desktops, ServiceNow
  • Ideally have basic Legal application support experience PMS, Ebilling, Global Proforma Invoice (GPF). 
  • Knowledge of functionalities of master data, contract and processing, pricing, billing, and integration to other applications

ABOUT US

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connect with our People, our Clients and our Communities, we live by these values:

  • Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
  • Be Collaborative - we are proactive, passionate team players investing in our relationships
  • Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional - we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do.  We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work. 

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We support anyone with a disability or long-term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

AGILE WORKING

We know that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits, we may conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction.