Business Process Improvement Lead


Job Reference





Business Professionals


London, United Kingdom



The role


The Process Improvement Lead will join as part of the wider Service Delivery team. The successful applicant will be an established change manager who has experience leading on RPA / digital workers deployment. The candidate will oversee and manage a full programme of project activity around making our business better and have extensive stakeholder management responsibility as well as line management of a development team
This is an exciting and hands-on opportunity to join one of the world's leading international law firms to deliver and drive greater client value at the right pricing point.
Experience of change management is essential along with exposure to a broad range of IT tools and systems. This includes experience of key RPA tools and process automation. The ideal candidate will regularly communicate with internal and external stakeholders. You must be a self-starter who is comfortable dealing with ambiguity and leading change from the front.
This role will ideally be based in Leeds or London, but the Process Improvement Lead may be expected to travel as and when required as part of their role.


Key areas of responsibility: 

  • Promote the services of the Process Improvement team as well as those of other departments (legal project management, tech, resourcing) as part of a holistic solutions based approach
  • Support DLA Piper's internal and external stakeholders in process improvement project scoping, definition, design and implementation
  • Embed the processes and technology necessary to differentiate us in the marketplace, in this case specifically digital workers / RPA
  • Specifically manage an existing programme of works and project on robotic process automation
  • Have demonstrable skill managing technical projects and line managing technical teams
  • Document various business processes using VSM and process mapping tools including Visio and manage other teams who are doing this work
  • Produce legal standards documents by working with our professional support lawyers 
  • Work with cross-functional teams on scoping, identifying and building value-added solutions backed by sound processes
  • Provide process-driven solutions for identified business needs


Skills, experience and characteristics: 


  • Looking for a professional with a client-centric attitude, and a proven track record of understanding and exceeding client expectations
  • Driven and able to motivate a wide range of stakeholders, while meeting tight deadlines and measurable objectives for progress
  • Experience working with Automation Anywhere, Power Automate, or another gartner rated automation platform
  • Minimum 3 years process improvement experience with a background delivering efficiencies in a FTSE 250 business (Ideally 5+ years)
  • The applicant will have excellent analytical skills, with attention to detail and a focus on delivering results
  • IT literacy is essential including Microsoft Excel, Powerpoint, Office; data analytics tools
  • The candidate must have excellent written and verbal communication skills paired with the ability to build rapport with stakeholders at all levels
  • You will ideally have evidence of academic achievement and merit

•    Bachelor's degree required
•    Lean Six Sigma certification is highly desireable for this position (consideration given to Agile, Lean, and other certifications)
•    A legal background is desireable
•    Prince 2 or similar qualification is an advantage but not essential


The Business Process Improvement team aim to bring about large scale business and legal performance improvements within the practice groups at DLA Piper and on behalf of our Clients. We work directly with practice groups to stream-line and simplify existing processes, while improving the holistic delivery and management of matters for our clients. There is enormous change happening in our industry and our team of experts are here to support you in delivering it.
Our process improvement experts follow the Lean Six Sigma methodology to support both the business & our clients in streamlining processes and delivering greater value services at the right pricing point. Using our collective 35 years experience, we focus on the following 6 areas:

  • Change Management
  • Process Standardisation
  • Process Re-engineering
  • Solution Scoping
  • Tech Integration
  • Client Workshops

We have delivered projects within Real Estate, IPT, F&P, Litigation and Corporate. That encompasses over 30 on-going projects valued at £3M aimed at defining and transforming the way we deliver our services.


DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.


In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive - we are compassionate and inclusive, valuing diversity and act thoughtfully
  • Be Collaborative - we are proactive, passionate team players, investing in our relationships
  • Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional - we are strategic and driven, exceeding standards and expectations


At DLA Piper, diversity and inclusion underpins how we live our values and everything we do.  We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work. 

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required.


We know that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.