People Experience Specialist, EPIC

Human Resources

Job Reference



Human Resources


Business Professionals


London, United Kingdom



The role

There couldn’t be a better time to join.  

DLA Piper is a global law firm on its transitional journey to become the law firm of the future. We embrace change, whether it is a mindset shift, drive to operational and commercial excellence, or implementation of new technologies and system, in order to be able to support and drive our business to customer centricity and highest level of efficiency.

One of the major transformational programmes is driven within our HR function, this had commenced by the implementation of new sophisticated content allocation, using scalable technology. We are now looking to employ a People Experience Specialist, who will be responsible for the end-to-end management of one or more DLA Piper deliverables within the People Experience workstream.  

Project areas include but are not limited to:

  • HR Service Catalogue development; identification of associated KPIs and SLAs, and HR Service country transition planning/approach/implementation 
  • New customer channels adoption strategy and approach 
  • Knowledge transfer plan- GSC/shared service focused
  • Go live planning and activity coordination, hyper care and stabilisation

Make a difference, apply!


The People Experience Specialist is accountable for delivery in-line with the agreed scope, timelines, quality and budget related to specific deliverables/workstream activities/projects. 

  • Partner with programme team members and the wider DLA Piper organisation in the definition, documentation and successful completion of people experience workstream deliverables
  • Leverage the ‘voice of the business’ outputs in ensuring that ‘people experience’ is at the heart of process and service design, taking on board best practice to ensure design is fit for the future firm
  • Support the streamlining and standardisation of service delivery wherever appropriate, working with HR Transformation Leads to develop country service strategies aligned to the international plan
  • Support the development and adoption of new technologies, including SAP SuccessFactors and ServiceNow, identifying opportunities to improve the user experience, maximise automation and enable HR operational efficiency


The job holder is expected to be comfortable managing all types of projects relevant to the People Experience workstream. This is a business facing role and, as such, strong stakeholder management and leadership skills are of critical importance.  

Specific, skills, experience and characteristics include:

  • Experience of managing complex HR transformation projects in a structured way.  Proven planning and organisational skills gained within an HR context
  • Significant experience of HR shared services operating models, associated design and governance considerations, HR process and service design methodologies
  • Understands and can demonstrate application of key project management governance, controls, responsibilities, methods, lifecycles, tools and techniques, to plan and deliver operational execution
  • Able to deploy best practice project management and business change theory as appropriate


DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.


In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive - we are compassionate and inclusive, valuing diversity and act thoughtfully
  • Be Collaborative - we are proactive, passionate team players, investing in our relationships
  • Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional - we are strategic and driven, exceeding standards and expectations


At DLA Piper, diversity and inclusion underpins how we live our values and everything we do.  We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work. 

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required.


We know that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.