Senior IT Legal Technology Specialist

Information Technology

Job Reference

220000BP

Function

Information Technology

Category

Business Professionals

Location

Brussels, Belgium

Schedule

Full-time

The role

THE OPPORTUNITY

Requirements

  • Flexible attitude to meet the demands of the business.
  • An approachable and effective communicator; able to explain the impact of technical issues in layman's terms.
  • One to one training skills.
  • Excellent organizational and time management skills.
  • Able to multitask & prioritise when under pressure.
  • Enthusiastic & reliable.
  • Team Player.
  • Able to meet deadlines.
  • Able to work in other offices if required.
  • Adaptable & willing to undertake new tasks with the minimum of instruction and supervision.
  • Good experience in developing customer relationships.
  • Have a 'can do' attitude.
  • Logical approach and an understanding of procedural methodologies.
  • Ability to learn.

Career Development

  • This is an ideal opportunity to develop a career in the IT industry working for a major blue chip company.
  • A progressive career development plan will be implemented for the successful candidate with clear promotion and career opportunities.

MAIN DUTIES AND RESPONSIBILITIES

  • Leadership of the local IT Legal Technology Specialist teams supporting the IT needs of DLA Piper business.
  • Provide direction to the business and IT departments in implementing consistent repeatable, cost effective local IT support services.
  • Maximising productivity through technology approach and culture.

Purchasing

  • Order process, stock levels, authorisation, consumables and facilities liaison.
  • Client assistance 
  • Meeting rooms, wireless, presentations and client site visits.

Third line assistance

  • Project, telecoms, server, network and applications development.

PC Hardware

  • Dell, third party liaison, new setups and ordering accessories.

Software

  • DMS, law firm specific applications, digital dictation, time recording, remote working, installation, common fixes, one on one coaching and security.

Blackberries / Mobiles

  • Faulty swap outs, new starters, lost/stolen process, user guidance, configuration, activations, BES, sim and insurance.

Desk phones

  • IP, digital, analogue, requests, repairs and authorisation process.

Major incident support

  • Floor walking, investigating and line of communication.

Printers

  • Call logging process, maintenance, stock and server configuration.

Project support

  • In house, external, international and business.

Office moves

  • Desk moves, expansions, relocations, checklists and change control.

New starters/Leavers

  • HR liaison, service management process, checklists and inductions.

ADDITIONAL SENIOR RESPONSIBILITIES

Local IT Representative to the business

  • First point of contact for new country specific requirements.
  • IT Resource planning for on site cover.
  • Attend regular management meetings.
  • Key stakeholder for projects.
  • Lead on local initiatives.

Team leadership

  • Coaching and educating your legal technology specialists team.
  • Mentoring newer staff.
  • Authority to make local decisions with the guidance of IT Management.

Supplier management

  • Telecommunications.
  • Mobile phone and Blackberry contracts.
  • Network infrastructure.
  • Hard copy functionality.
  • Country / Site specific applications.
  • Office moves.
  • Asset management and inventories.

Budgets

  • Agreeing, planning and reporting IT Budgets for the country.

ABOUT YOU

  • More than 4 years' experience in a desktop support role.
  • Management experience of small teams.
  • Knowledge of Microsoft technologies and products.
  • Any IT qualifications considered.
  • Basic understanding of Network Infrastructure.
  • Experience of remote management.
  • Ability to interface with all levels of lawyers, supervisors internally and across diverse cultures.
  • Travel required.

ABOUT US

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
  • Be Collaborative - we are proactive, passionate team players investing in our relationships
  • Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional - we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do.  We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work. 

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We support anyone with a disability or long term health condition to ensure they have the opportunity to perform at their best. If you have not done so already, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

AGILE WORKING

We know that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.