The ServiceNow Platform Manager is responsible for the strategic direction, governance, delivery, and continuous improvement of the ServiceNow platform, ensuring it meets the evolving needs of the firm while delivering secure, reliable, and cost-effective services.
Working closely with business stakeholders, Enterprise Architecture, Information Security, Platform and Product Teams, and suppliers, the Platform Manager ensures the platform supports business objectives and drives operational efficiency.
The role will support the modernisation of technology across DLA Piper International using agile techniques and consumable Platforms.
Main duties and responsibilities
We are looking for a ServiceNow Platform Manager to lead the strategic development, operation, and optimisation of the ServiceNow platform across the firm.
The Platform Manager will be responsible for ensuring the platform delivers business value, supports enterprise-wide processes, and remains scalable, secure, and aligned with organisational objectives.
Ultimately, this role will work with different professionals across the business, to ensure our ServiceNow platform meets the needs of our organization and users.
Responsible for:
- Setting the strategic direction of the ServiceNow platform
- Creating and maintaining a comprehensive ServiceNow platform roadmap, prioritizing initiatives based on business impact, technical feasibility, and customer value
- Working with business stakeholders to understand requirements and translate them into platform capabilities and solutions
- Driving adoption of ServiceNow capabilities and promoting standardisation across business processes
- Managing platform risks, security requirements, compliance obligations, technical debt, and upgrade strategy
- Overseeing platform budgets, licensing, vendor relationships, and commercial performance
- Ensuring successful delivery of enhancements, projects, and platform capabilities through Agile methodologies
- Keeping up-to date with security best-practice and proactively identifying, diagnosing and solving complex security issues
- Managing a broad team of technical professionals; ensuring they are appropriately deployed, supported from a wellbeing perspective and where appropriate supported, coached and mentored
About you
- Experience managing enterprise platforms, preferably ServiceNow
- Experience leading multidisciplinary technical teams and managing third-party suppliers
- Strong understanding of ServiceNow platform capabilities, governance, and best practices
- Experience delivering platform roadmaps and managing competing priorities across multiple stakeholders
- Knowledge of IT Service Management (ITSM) and enterprise workflow solutions
- Strong commercial awareness, including budget management, licensing, vendor management, and cost optimisation
- Strong stakeholder management skills
- Experience leading Agile delivery teams and continuous improvement initiatives
- Strong communication, collaboration, and influencing skills
You'll be able to demonstrate technical skills in most of the following areas (we don’t expect you to
know it all!) with an appetite to learn, equally comfortable sharing and helping others develop:
- ServiceNow platform administration, configuration, and governance
- ITSM, HRSD, Workplace Service Delivery, ITOM, App Engine, and workflow automation capabilities
- IntegrationHub, and third-party system connectivity
- ServiceNow security, roles, access controls, compliance, and platform resilience
- Release management, upgrades, testing, and platform lifecycle management
- Automation of repeatable activities and services to improve efficiency and business value
- Vendor management and engagement with ServiceNow and implementation partners
- Cost, licence, and consumption management of the ServiceNow platform
About Us
We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.
At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.
Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.
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At DLA Piper, we aim to make meaningful progress and build an inclusive culture where anyone affected by disability, neurodiversity or a long-term health condition has an equitable and accessible chance of success. If you think you may need adjustments or additional support to enable you to participate in our recruitment process, please contact our Recruitment team and we will be happy to support you.
Agile Working
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
Pre-Engagement Screening
In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.
Our hiring approach
Our hiring approach enables us to learn about the professional and person you are, and gives you the opportunity to learn about us. Your recruitment experience can differ depending on the type of role you are interviewing for. You will always meet your direct Line Manager for your role, as well as peers and close collaborators for the position. For some of our roles we may also use assessment tools, practical exercises, and panel presentations. Your Recruitment Business Partner will inform you of the recruitment process at the start of any recruitment process, but please let us know if you have any questions prior to making an application.
Lawyers
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