Receptionist

Attend to the front of the house responsibilities, primarily attending to and looking after Visitors and the relevant Facilities.

As part of the Property & Workplace team, the role of the Receptionist is to help provide a first class professional reception service to DLA Piper, which is client and commercially focused and supportive of the firm's business needs and vision.

This job description is not exhaustive and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department.

Main duties and responsibilities

• Provide a first class, professional and courteous reception service to guests and colleagues. Working as part of the Reception team to deliver an efficient reception service to the firm.
• Ensure visitors are greeted and attended to in an efficient, courteous and responsive manner at all times. Be proactive in the management of visitors, ensuring that no visitor is left unattended or unmanaged.
• Attend to reception calls, both internal and external, and divert to the relevant department / individual and manage driver calendars by assigning jobs as required.
• Book meeting rooms in MS Outlook and arrange any pre-requisites for the meetings, read and respond to reception emails in a timely manner.
• Take refreshment requests from the meeting rooms, prepare beverages and serve. Collect used crockery from meeting rooms, hand wash and keep ready for next use. Track and replenish stock of client kitchen items, meeting rooms supplies, coffee machine consumables, crockery, etc.
• Prepare the meeting room in advance by connecting presentation laptops with presentation files in Microsoft PowerPoint, MS Teams meeting links, flashdrives, pointers /clickers, notepads, pens, projector / TV, window blinds management, flip chart boards, markers, arranging additional chairs or any pre-requisites for the meeting.
• Ensure catering is arranged as per request, served at the correct time and catering bills are processed timely.
• Ensure the reception and meeting room areas are maintained, kept tidy at all times and in excellent condition. Report any maintenance or related problems to the appropriate department immediately as they become apparent. Work in co-operation with colleagues in the Property & Workplace department and in other departments to ensure the smooth and efficient operation of the reception and meeting room areas.
• Work in co-operation with security teams on car parking and other related areas of visitor management. React efficiently and promptly to any queries, requests or problems.
• Assist with maintaining, in an efficient and timely manner, all reception and meeting room related documentation. Ensure any brochure stands, newspapers and magazines etc are kept tidy and up to date.
• Ensure any reception and meeting room service level agreements are adhered to and attend staff meetings as appropriate.
• Respond effectively, promptly and reliably to general enquiries from internal and external contacts. Recognise issues arising from disability and special needs of visitors, recognise impact of cultural differences and expectations of different culture, appreciate the role of others in the Property & Workplace team, and in the organisation in general.
• Support other members of the Reception and Property & Workplace teams and provide adequate cover in the absence of department staff.
• Read and understand the requirements of the firm's Health and Safety policy and ensure that it is applied appropriately.
• Undertake ad hoc projects as directed by the Office Manager and any other duties which may reasonably be deemed to come within the scope of the role.

About you

Qualification/Experience required

• Highschool graduate or higher.

Software qualification

• Mircrosoft programs like Outlook, Excel, PowerPoint, Teams.

About us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.