HR Team Leader - Recruitment Operations

Recruitment Operations Team Leader leads the recruitment support team's service delivery, setting an example to team members in terms of efficiency and customer-focus. The role partners up with the Manager and another Team Leader on the team, in shaping the service offering that adds value, as well as in creating supportive work environment where all the team members have an opportunity to showcase their skills and work on their owns progress.

Main duties and responsibilities

As an HR Team Leader- Recruitment Operations, you will:

• Build and maintain relationship with internal stakeholders and clients - Recruiters, HR, vendors and other teams/functions we work with
• Lead the team by example - provide best in class support service with a focus on quality of service delivery and service excellence
• Spot and pursue opportunities for growing and refining the scope of processes we offer
• Work closely with the team, delegate tasks and track their completion, provide constructive feedback
• Motivate the team to provide great service, day in day out
• Hire new team members, take active part in mapping skills within the team, assessing training needs and succession planning
• Keep an open mind, anticipate changes and sudden turns of events and more importantly - translate them into clear course of action for the team
• Gather and present data on team's delivery
• Oversee the delivery of recruitment reporting, and support adhoc reporting requirements
• Manage escalations (qualify the issue, address where appropriate, engage with relevant stakeholders, propose solutions / improvements, deliver them & build stronger relationships as a result)
• Proactively identify and progress continuous improvement opportunities to improve efficiency, service delivery, service excellence, quality and ways of working

About you

• Experience of working in an International business environment, managing an HR team is essential
• At least 5 years of relevant experience preferably in an HR environment (professional services preferred) and at least a year of experience managing a team
• Leadership skills, being able to inspire team to follow your example
• Excellent English skills required
• Talent Acquisition, Recruitment or Recruitment Operations experience required
• Timeliness, accuracy and precision in task delivery
• Experience in dealing with a demanding workload and conflicting priorities
• Ability to multi-task and work to deadlines, be methodical and logical, as well as thrive in a robust and fast-paced environment
• Have the ability to see delegated tasks through to completion at a high standard
• A proven ability to deal with confidential and sensitive information
• Strong interpersonal skills with the ability to exercise tact and diplomacy when dealing with stakeholders
• Highly motivated with a proactive 'can do' attitude. You will have a collaborative working style, able to work on own initiative as well as part of a wider team
• Ability to understand and identify with the firm, and its objectives and values

The Department

GSC HR team is divided into four areas: Learning and Development, Recruitment Operations, Onboarding and Life Cycle. GSC HR provides administrative support to the international business.

About us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.