We are recruiting a Senior ServiceNow developer working in the ServiceNow Support Team within IT.
The IT function is a key part of our business services and operates across International with key hubs in Leeds, Warsaw and Australia (Melbourne, Brisbane and Perth).
As the ServiceNow Senior Developer you will leverage your extensive expertise in ServiceNow to design and oversee the architecture of the platform, ensuring alignment with business needs and strategic objectives. You will serve as a technology subject matter expert, responsible for the analysis, design, development, and implementation of enhancements to the ServiceNow platform, focusing on ITSM, HR, and custom applications.
The ideal candidate will be able to demonstrate comprehensive understanding of the ServiceNow platform with the ability to validate through experience why utilising an out of the box solution is key for driving business needs. They will be able to deal with complex problems, tackling technical challenges and providing solutions that enhance platform functionality and user experience.
The ideal candidate will be able to demonstrate comprehensive understanding of the ServiceNow platform with the ability to validate through experience why utilising an out of the box solution is key for driving business needs. They will be able to deal with difficult and complex problems through to delivery into production.
Experience of working on ServiceNow is a must as well as working in a large-scale, fast-paced organization, along with a strong familiarity with agile methodologies.
Main duties and responsibilities
- Define the technical architecture and best practices for the ServiceNow platform
- Collaborate with stakeholders to align ServiceNow capabilities with business objectives, ensuring that solutions support organizational goals
- Develop excellent quality ServiceNow customisations using agile techniques such as Test Driven Development and Pair Programming
- Developer and lead in ensuring ServiceNow development practices align with existing DLA Piper internal development team standards
- Manage and design integrations with other systems and tools
- Perform administration duties and configuration tasks in ServiceNow including standard configuration, security, workflow, data management and integration
- Ability to take ownership of stories, defects or bugs to resolution ensuring all stakeholders are kept informed
- Finding the best OOTB solutions for DLA Piper
- Liaising with systems development staff and software suppliers on the development of system enhancements to overcome known problems
- Aligns business issues with solutions that ServiceNow offers and communicates to business peers
- Performs administration duties, configuration tasks and general housekeeping activities in ServiceNow including standard configuration, security, workflow, data management and integration
- Raise opportunities of potential automation to enhance the end user experience with the platform
- Work closely with platform and product Teams in an agile environment to deliver high-quality solutions rapidly and efficiently
About you
- 8+ years of experience in Service Now Development
- Expert knowledge of ServiceNow of the platform and its best practices and latest features, including expertise in setting up the full ServiceNow solution and its integration with other products
- Expert practical knowledge and experience of scripting – including use of data table structures, Business Rules, UI Policies, ACL’s, and utilisation of REST/SOAP integrations
- Technical expert on application integrations, data transformations, ServiceNow MID Servers, Active Directory etc. around ServiceNow based around configuration and development
- Excellent customer facing skills to act as a technical subject matter expert when engaging with the business or process owners, capable of taking technical requirements and presenting these back in simple, clear and concise terminology
- Ability to assist with pre-release and release processes including final testing, corrections and documentation preparation
- Commitment to further development of knowledge and skills both current and new
- A solution focussed problem solver
- Strong communicator with the ability to engage and manage stakeholders from a variety of different backgrounds and disciplines
- Ability to design a solution from a set of business requirements
- Ability to work cross-functionally, understanding the needs, objectives and constraints of those in other disciplines and functions
- Knowledge and experience supporting the technologies supported by the team
- Previous experience of working within an Agile development framework
- ITIL V4 Foundation (desirable)
- Knowledge within ITOM. Discovery and orchestration based on Service Now certification
About us
We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.
For our people, that means a world of opportunity. You'll shape the future, have the freedom to seize opportunities, and discover your own path. Together, we unlock our potential and redefine what we can achieve.
At DLA Piper, diversity, equity, and inclusion is about creating a sense of belonging. We strive towards a workplace and culture where everyone feels that they belong, that their voice counts and that they can prosper in their career. For us, diversity is about the unique blend of talents, skills, experiences, and perspectives that make each of us an individual. We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to agile working.
Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.
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At DLA Piper, we aim to make meaningful progress and build an inclusive culture where anyone affected by disability, neurodiversity or a long-term health condition has an equitable and accessible chance of success. If you think you may need adjustments or additional support to enable you to participate in our recruitment process, please contact our Recruitment team and we will be happy to support you.
Agile Working
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
Pre-Engagement Screening
In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.
Our hiring approach
Our hiring approach enables us to learn about the professional and person you are, and gives you the opportunity to learn about us. Your recruitment experience can differ depending on the type of role you are interviewing for. You will always meet your direct Line Manager for your role, as well as peers and close collaborators for the position. For some of our roles we may also use assessment tools, practical exercises, and panel presentations. Your Recruitment Business Partner will inform you of the recruitment process at the start of any recruitment process, but please let us know if you have any questions prior to making an application.
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