HR Team Leader – Learning & Development Operations

The role

THE OPPORTUNITY

HR Team Leader- Learning & Development will be responsible for ensuring the delivery of high quality HR support services from DLA Piper GSC to the various HR and business stakeholders.  
As an HR Team Leader, the role holder will be required to scope and allocate work, manage workflow in, monitor quality of output, mentor and coach a large team of junior and mid-level L&D personnel.

The HR Team Leader – Learning and Development will:

• scope and allocate work
• manage workflow
• monitor quality of output
• mentor and coach a large team of junior and mid-level L&D personnel

MAIN DUTIES AND RESPONSIBILITIES

• Provide best in class L&D operations support service, meeting and exceeding SLAs, KPIs and Customer expectations.
• Responsible for relationship management and stakeholders engagement ensuring L&D Team deliver exceptional outcomes.
• Ensure effective Workflow management and allocation for L&D Team tasks, monitor workload and completion.
• Support production of operational reporting and utilize to inform decision making. Performance, forecasting, resource planning, utilisation, workload, trends, efficiency and quality
• Responsible for ensuring processes are established and fit for purpose, projects and reporting delivered to agreed timescale
• Own our employee experience, recruit team members, map skills within the team, L&D planning, assessing training needs and succession planning
• Escalation Management – manage escalation responses, root cause analysis and corrective actions to minimize future reoccurrence.
• Continuous improvement – proactively identify opportunities for improvement. Support our SME’s in process improvements, automation, change initiatives. Identify growth opportunities across our service scope
• Perform / support other tasks assigned by Manager, to ensure exceptional service delivery, structure and planning.

ABOUT YOU

• Experience of working in an International business environment
• At least 5 years of relevant experience in an HR environment (professional services preferred) and at least a year of experience managing a team
• Leadership skills, being able to inspire team to follow your example
• Excellent English skills required
• Experience in dealing with a demanding workload and conflicting priorities
• Ability to multi-task and work to deadlines, be methodical and logical, as well as thrive in a robust and fast-paced environment
• The ability to see delegated tasks through to completion at a high standard
• Strong interpersonal skills with the ability to exercise tact and diplomacy when dealing with stakeholders
• Highly motivated with a proactive ‘can do’ attitude.  You will have a collaborative working style, able to work on own initiative as well as part of a wider team

ABOUT US

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative – we are proactive, passionate team players investing in our relationships
• Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.
Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

HYBRID WORKING

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.