Knowledge Co-ordinator

The role

We are a truly global organisation with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, and a superb pedigree in the legal sector. We pride ourselves on our award winning, highly innovative approach, which has won us clients ranging from multinational, Global 1000 and Fortune 500 enterprises to emerging companies developing industry-leading technologies, across all sectors.  

We value the skills and knowledge of our people and invest considerable resources in learning and development.  

The Africa Knowledge team is responsible for supporting the firm’s Africa strategy with reference to quality and knowledge.  This is done through a range of expanding projects and training activities for lawyers, business services staff members as well as clients.  

We are seeking a highly organized and detail-oriented Knowledge Co-ordinator to join our team. At a high level, the Knowledge Co-ordinator will be responsible for supporting the design, implementation, and maintenance of a knowledge and learning plan for DLA Piper Arica.  This role requires strong coordination, communication, and analytical skills.

The addition of a Knowledge Co-ordinator to the team will enable the existing team members to focus more on specific projects allowing for overall better service delivery and a more comprehensive service offering.

The Africa Knowledge team is responsible for all knowledge related projects/initiatives as well as learning and development for DLA Piper Africa (more than 400 fee earners).  Due to growth this role will be a key support to the Director of Knowledge and Knowledge Administrator.

The ideal candidate will have experience working effectively with people at all levels and will flourish within our fast-moving environment where he/she will have the opportunity to grow personally and professionally in a truly  global professional services firm. 

MAIN DUTIES AND RESPONSIBILITIES 

You will enjoy a broad variety of work including, but not limited to, supporting: 

Learning and development (L&D)

• Attend to general administration for internal and external training events
• Coordinate training
• Send out invitations, secure venues etc
• Liaise with service providers
• Liaise with presenters 
• Liaise with invitees
• Amend presentations as/when required 
• Liaise with Document Production function to finalize training material
• Download attendance registers, training recordings etc
• Maintain repository of recordings and training material
• Maintain training calendar
• Collate reviews and evaluations
• Update spreadsheets and training records
• Administrative support for Continuing Competence/Continuous Professional Development processes

Knowledge and know-how

• Attend to general administration in relation to knowledge projects
• Assist in coordinating country submissions for international publications and guides
• Assist in keeping user lists for databases/subscriptions up to date

Virtual data rooms (vRooms)

• Update content as and when required 
• Liaise with relevant teams in uploading videos/recordings
• User management – add new joiners and remove leavers
• Address user queries

Global mobility: Secondments

• Attend to general administration for secondment programmes 

Committees

• Attend to general administration
• Assist with convening committees ie Africa Knowledge community; Quality and Knowledge committee
• Circulate agendas
• Take minutes
• Record attendance
• Follow up on agreed actions

Quality

• Attend to general administration in relation to quality projects
• Assist with quality project/initiatives

General

• Support the Director, Knowledge and Knowledge Administrator in all aspects of their roles to ensure the smooth running of the Knowledge function 
• Add value to Knowledge and L&D functions
• Undertake such other tasks as may be requested or delegated from time to time
• Be a champion and ambassador for Africa
• Engage and build relationships with the Africa member firms  

ABOUT YOU 

• Appropriate/relevant tertiary qualification (i.e. information management, business administration, law etc)
• Previous administration experience essential
• Previous L&D or Knowledge Management experience desirable
• Professional services experience preferable
• Proven ability to work collaboratively and maintain strong internal working relationships
• Self-starter with exceptional organisational skills
• Project management skills
• Advanced computer skills (Word, Excel & PowerPoint etc)
• Confident, professional and personable, able to engage at all levels
• Focus on service delivery and efficiency
• Strong problem solving and troubleshooting skills 
• Making effective decision and ability to exercise sound judgment
• High level of attention to detail 
• Able to deliver within strict deadlines
• Good communication skills – oral & written
• A positive and enthusiastic disposition
• Reliable and dependable
• Willingness to learn
• Ability to take initiative
• Approachable 
• Adaptable. Be at ease with changing deadlines and priorities
• Resilient
• Capacity to multitask and prioritise workload
• Proactive improvement mindset
• Ability to work to a high level under pressure
• Capacity to work alone or as part of a team
• Discretion and respect for confidential information.

ABOUT US

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative – we are proactive, passionate team players investing in our relationships
• Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

HYBRID WORKING

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.