Managed Legal Services (MLS) Manager

Business & Service Delivery

Job Reference



Business & Service Delivery


Business Professionals


Dublin, Ireland

The role

The primary purpose of this role is to increase awareness to drive adoption of Law& Managed Legal Services Solutions (including LPM, LDC, Legal Tech solutions) in Dublin.   The MLS Manager will be responsible for activities and communications necessary to raise appropriate awareness of the Law& offerings to increase adoption, helping to win work with clients and also managing and influencing significant internal and external clients.

The MLS Manager will work closely with regional leaders, lawyers and Law& business partners to convert strategy into specific functional plans and to ensure that the region maximises the use of solutions available (LPM, Legal Delivery Centre and Legal Tech in particular) to optimise the way our legal teams operate. 

The MLS Manager will be the face of Law& and will be the “go to” for any relevant enquires and opportunities within the region. They will integrate themselves within practice groups to gain an understanding of the support required and identify opportunities.
The MLS Manager is a client facing role with responsibility for delivering legal products and services directly to internal and external clients. They must have significant experience and be competent in delivery of legal services. The MLS manager will be responsible for the delivery of the overall strategy in Dublin and also the on project, client facing and chargeable delivery of the appropriate deliverables (eg – project management of significant in country matters and/or legal operations consulting)   They will be responsible for pitching Law& solutions directly to clients developing their own independent workstream over the short, medium and long term in the region while working independently with clients in high-risk environments. 


  • Responsible for a driving adoption of Law& and LPM services across named groups and sectors in the relevant location and region, converting strategy into specific functional plans
  • Act as an ambassador for Law&, dealing with initial enquiries from lawyers and clients and proactively spotting opportunities
  • Deliver training and workshops to promote and increase awareness of Law& offerings
  • introduce new working efficiencies and develop improved processes, tools and systems across the location/region
  • Responsible for producing a catalogue of case studies
  • Excellent understanding of all other DLAP functions and specialisms to enable appropriate and efficient delegation and resourcing of projects for the benefit of DLAP
  • Support and influence Senior Partners and stakeholders to successfully deliver projects
  • Identify new opportunities via the stakeholder network
  • Consultancy role in work product re-engineering
  • Identify and propose to the central management team any future needs and identified improvements to the firm’s systems and approach
  •  Act as an ambassador for Law& both internally and client-facing



  • Strong stakeholder management skills with an ability to influence and build lasting relationships with senior stakeholders
  • Ability to independently and proactively troubleshoot and problem solve
  • Experience in confidently delivering presentations, training and pitches to internal stakeholders and clients
  • Sophisticated understanding of Law Firm operations
  • Good knowledge of local practices and key sectors across the region
  • Analytical and strategic mind set; financially aware and numerate
  • Competent with technology, being able to use various other IT tools to support efficient working processes
  • Excellent written and verbal communication skills (fluent written and spoken in English is essential
  • MBA or similar qualification is an advantage but not essential
  • Prince 2 or similar qualification is an advantage but not essential
  • Having worked “client side” is an advantage but not essential


  • Excellent leadership skills and a motivated self-starter
  • Strong communication skills and excellent presentation skills
  • Excellent ability to build and maintain stakeholder relationships
  • Strong ability to analyse fast moving scenarios and make well considered decisions independently
  • An ability to retaining detail as well as consider the big picture
  • Collaborative and team based approach
  • Customer focussed with desire to improve working practices
  • Analytical and strategic mind set and effective problem solver
  • An ability to quickly prioritise between competing demands; and
  • Maintain poise and patience under pressure


DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.


In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
  • Be Collaborative – we are proactive, passionate team players investing in our relationships
  • Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional – we are strategic and driven, exceeding standards and expectations


At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.


We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.


In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.