HR Team Leader – Recruitment Operations

Human Resources

Job Reference



Human Resources


Business Professionals


Warsaw, Poland

The role

Recruitment Operations Team Leader leads the recruitment support team’s service delivery, setting an example to team members in terms of efficiency and customer-focus. The role partners up with the Manager and another Team Leader on the team, in shaping the service offering that adds value, as well as in creating supportive work environment where all the team members have an opportunity to showcase their skills and work on their owns progress.


As an HR Team Leader- Recruitment Operations, you will:

  • Build and maintain relationship with internal stakeholders and clients – Recruiters, HR, vendors and other teams/functions we work with
  • Lead the team by example – provide best in class support service with a focus on quality of service delivery and service excellence
  • Spot and pursue opportunities for growing and refining the scope of processes we offer
  • Work closely with the team, delegate tasks and track their completion, provide constructive feedback
  • Motivate the team to provide great service, day in day out
  • Hire new team members, take active part in mapping skills within the team, assessing training needs and succession planning
  • Keep an open mind, anticipate changes and sudden turns of events and more importantly – translate them into clear course of action for the team
  • Gather and present data on team’s delivery
  • Oversee the delivery of recruitment reporting, and support adhoc reporting requirements
  • Manage escalations (qualify the issue, address where appropriate, engage with relevant stakeholders, propose solutions / improvements, deliver them & build stronger relationships as a result)
  • Proactively identify and progress continuous improvement opportunities to improve efficiency, service delivery, service excellence, quality and ways of working


  • Experience of working in an International business environment, managing an HR team is essential
  • At least 5 years of relevant experience preferably in an HR environment (professional services preferred) and at least a year of experience managing a team
  • Leadership skills, being able to inspire team to follow your example
  • Excellent English skills required
  • Talent Acquisition, Recruitment or Recruitment Operations experience required
  • Timeliness, accuracy and precision in task delivery
  • Experience in dealing with a demanding workload and conflicting priorities 
  • Ability to multi-task and work to deadlines, be methodical and logical, as well as thrive in a robust and fast-paced environment
  • Have the ability to see delegated tasks through to completion at a high standard
  • A proven ability to deal with confidential and sensitive information
  • Strong interpersonal skills with the ability to exercise tact and diplomacy when dealing with stakeholders
  • Highly motivated with a proactive ‘can do’ attitude.  You will have a collaborative working style, able to work on own initiative as well as part of a wider team
  • Ability to understand and identify with the firm, and its objectives and values

The Department / Practice Group

GSC HR team is divided into four areas: Learning and Development, Recruitment Operations, Onboarding and Life Cycle. GSC HR provides administrative support to the international business.


DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.


In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
  • Be Collaborative – we are proactive, passionate team players investing in our relationships
  • Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional – we are strategic and driven, exceeding standards and expectations


At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.


We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.


In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.