Document Automation Specialist

Business & Service Delivery

Job Reference



Business & Service Delivery


Business Professionals


Birmingham, United Kingdom
Leeds, United Kingdom
Liverpool, United Kingdom
Manchester, United Kingdom
Sheffield, United Kingdom

The role

At DLA Piper, we are embracing technology to improve all areas of the service we deliver to our clients.This is your opportunity to join our Legal Technology team in a role designed for ensuring we are getting the most out of our document automation technology.

Our Legal Technology team is part of the firm’s Service Delivery group, and is responsible for sourcing, introducing and driving use of legal technology across all practice group areas in our international business. Our team’s focus is on quickly evolving legal tech tools, including collaboration and transaction management platforms, tools for document drafting, reviewing and signing, as well as expert logic systems.

To have maximum impact, you will work play a key role in developing and delivering an industry-leading document automation service aimed at enabling the firm’s 4,000+ lawyers to provide the most valuable service to our clients, whilst delivering quality and consistency across their work, and improving their working lives in the process.

With an initial primary focus on document automation, the role offers progression into the wider work of the team, across the full range of legal technology tools that the team manages.

We’ve created a culture that encourages and values individual choice and opportunity, combined with inclusion and teamwork. Bring your ambition, initiative and entrepreneurial mindset to a global business that’s defining the expectations of a law firm.


You will work closely with the team’s Legal Technology Manager responsible for our DocAuto tool and service to develop and deliver the firm’s approach to document automation.

  • Acting as a subject matter expert on the firm’s DocAuto tool and service (using Contract Express) in order to support and manage its practical deployment and adoption across all of the firm’s practice groups and international locations, and advise colleagues and clients on its most effective use.
  • Creating, maintaining and updating automated products and solutions using primarily Contract Express, and HighQ (or similar tools)
  • Maintaining an expert technical understanding of the capability of the tool itself, keeping up to date with functionality updates as they evolve, and exploring different and novel ways of implementing them in order to solve new challenges
  • Conduct QA testing of automated documents, correcting errors and recording changes
  • Supporting the management of the team’s pipeline of work, including identifying opportunities where automation technologies can assist with supporting internal and external clients
  • Providing support, including trouble shooting, managing user access, setting up security etc
  • Identify opportunities for system and process enhancements enabling the business to provide innovative solutions
  • Effectively managing stakeholder relationships and proactively seeking new projects to add to the pipeline
  • Leading on requirements gathering calls with document owners/key personnel to ensure smooth running of automation projects (ie train lawyers on marking up a document for automation)
  • Ensuring good relationships with contacts at software providers and clients
  • Developing and delivering training sessions to facilitate the transfer of technical knowledge to colleagues
  • Working with colleagues in the Legal Technology team to explore and develop opportunities to integrate document automation technology into wider technology-based solutions
  • Re-engage with teams using automated solutions 3-6 months post implementation to gauge usage against ROI calculations, and support further iterations/developments
  • Monitoring the technical operation of the service, providing assistance to operational IT in the event of any troubleshooting
  • Contribute to improve processes and regular update of training materials
  • Manage project delivery from requirements gathering to launch and beyond
  • Working closely with the Legal Technology Manager to oversee document automation projects and reporting.


The ideal candidate will have:

  • Demonstrable technical proficiency in using Contract Express is desired but not essential, full training will be provided
  • Contract Express certification (Intermediate or Advanced) is a plus
  • Experience delivering technology-based solutions in the legal sector
  • Interest in gaining experience in the application of a range of legal technology tools, beyond document automation
  • Excellent analytical and problem-solving skills
  • Self-starting, with an ability to effectively and flexibly prioritise and manage a varied personal workload
  • Able to build trust and rapport to develop effective working relationships, internally and externally
  • Highly organised and able to co-ordinate, supervise and deliver projects.


DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.


In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
  • Be Collaborative – we are proactive, passionate team players investing in our relationships
  • Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional – we are strategic and driven, exceeding standards and expectations


At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.


We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.


In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.