IT Operations Engineer

The role

We are recruiting an Engineer in the newly established Service Operations team within IT. The IT function is a key part of our business services and operates across International with key hubs in Leeds, Asia and Australia.

As Engineer you will have a broad experience in engineering and support in a Service and Operations environment and a deep understanding of the relevant fields of expertise (e.g. Infrastructure, Applications, Networks, Security etc.)

The ideal candidate will be able to demonstrate strong communications skills, both oral and written as well as having a thorough knowledge of the business and the technical aspects of the area being supported and the hardware and software environment in which it runs. 

Experience of Information systems concepts and practice as well as working in a fast paced, complex global environment with multiple regulatory requirements is a distinct advantage. 

MAIN DUTIES AND RESPONSIBILITIES

• Within a broad area of competence, investigate incidents and problems and other requests for support and determine the appropriate action to take.
• Provide advice and guidance to junior colleagues where required.
• Monitoring progress of requests for support and ensuring all stakeholders are kept informed. 
• Liaising with systems development staff and software suppliers on the development of system enhancements to overcome known problems. 
• Providing technical expertise to enable the correct application of operational procedures. 
• Ensuring all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of Service or Operational level agreements. 
• Documenting all work using required standards, methods and tools, including prototyping tools where appropriate. 
• Analysing site survey reports and contributing to specifications of requirements and plans for installation and commissioning of hardware and software. 

ABOUT YOU

• Strong communicator with the ability to engage and manage stakeholders from a variety of different backgrounds and disciplines.  
• Knowledge of techniques for identifying, gathering and validating customers’ needs in the delivery of IT services. 
• Understanding and application of different development approaches
• Familiar with Infrastructure Architecture and Programming languages. 
• Proficient in configuration management.
• Understanding of Service Level Agreements, the purpose and composition of an SLA and the relationship between an SLA, an OLA and an underpinning contract for the supply of services.
• Ability to apply automated systems to support specific business functions or processes and operational support systems. 
• Strong understanding of Infrastructure/System security.
• Familiar with the principles and application of cloud/virtualisation and the use of tools and systems to manage virtualised environments. 
• Knowledge of Corporate, Industry and Professional standards relevant to the IT industry and how to apply them.
• Familiar with Database software such as MongoDB and NoSQL as well as Information retrieval tools. 
• Proficient in Dictation & Document workflow management tools. 
• Advanced MS Office knowledge & Experience.
• Strong commercial awareness.
• Must be pro-active and solutions driven.
• Ability to work cross-functionally , understanding the needs, objectives and constraints of those in other disciplines and functions. 

ABOUT US

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative – we are proactive, passionate team players investing in our relationships
• Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

HYBRID WORKING

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.