Senior Finance Service Delivery Manager


Job Reference





Business Professionals


Birmingham, United Kingdom
Edinburgh, United Kingdom
Leeds, United Kingdom
Liverpool, United Kingdom
London, United Kingdom
Manchester, United Kingdom
Sheffield, United Kingdom

The role

The Senior Manager, Finance Service Assurance is part of the central finance team at DLA and reports to the Head of Finance, International.  This role is a critical liaison point with the DLA Shared Service Centre in Poland and works with the Senior Finance Manager, Shared Services, to ensure finance services are delivered in a cost effective and customer centric way. This role requires great understanding of the business, experience of shared services, and a strong understanding of risk and controls with the ability to apply this experience in a fast paced, sometimes ambiguous environment. 

This role requires excellent communication and customer service skills, attention to detail, influencing and stakeholder management skills. In addition, this role has responsibility for the central Credit Control function within DLA, supporting the UK business and other centrally managed locations.


  • Responsible for ensuring that the governance structure of finance shared services is re-established
  • Responsible for ensuring quality of service provided by the shared service centre for finance, holding the shared service centre to account on performance levels and acting as a point of escalation for complex or sensitive issues
  • Working closely with the Global Process leads, and the delivery teams in the shared service centre, to ensure improvement plans are delivered and embedded
  • Manage change and comms activities associated with finance shared services, ensuring that key messages are shared with the partnership, that feedback is sought and acted upon
  • Oversight of the UK credit control function, a stand alone team of around 12 FTE


  • Technologically savvy, including a good working knowledge of SAP preferable
  • Experience of working within a shared service environment, driving service improvement
  • Excellent communication skills, both written and verbal
  • Excellent presentation skills with the ability to bring data to life and make it understandable for non-finance stakeholders
  • Be a self-starter, who is able to work on their own initiative as well as being part of a team, and has a strong client service orientation
  • Be able to build and maintain strong relationships within the firm, acting as an effective brand ambassador for DLA Piper, and an internal change agent
  • Be comfortable operating in sometimes ambiguous situations, demonstrating a flexible and collaborative personal working style
  • Be sensitive and courageous in challenging the status quo
  • Be comfortable multi-tasking and working to sometimes conflicting timescales and multiple priorities in a robust and fast-paced environment
  • Have the interpersonal skills and leadership experience to deliver effectively through others, in a virtual team management context

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

In everything we do connected with our People, our Clients and our Communities, we live by these values:

  • Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
  • Be Collaborative – we are proactive, passionate team players investing in our relationships
  • Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
  • Be Exceptional – we are strategic and driven, exceeding standards and expectations

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.