Junior Marketing Specialist – Digital Communication

The role

To support marketing activities related to the firm’s internal and external communications through content management on various digital platforms, social media posting and assistance on email communication campaigns. The role holder will be accountable for delivery of a number of administrative tasks related to digital communication area in accordance with internal service level agreements (SLAs).  
This is an international role and candidates will be required to support a number of different colleagues on a worldwide basis.  Flexibility as to working pattern is a must.

MAIN DUTIES AND RESPONSIBILITIES
 

• Work closely with Marketing & Business Development teams worldwide to deliver operational support for numerous marketing activities ie. campaigns, events, email communication
• Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
• Be accountable for content maintenance on various digital platforms: editing, formatting and uploading content to external websites, blogs, digital screens and social media channels in consistency with house style and brand voice
• Assist with creation and distribution of email communication to the firm’s clients and contacts: invitations, confirmations, reminders, follow ups, newsletters and alerts following GDPR rules
• Support on delivering digital channels and post mailing metrics
• Ensure data retrieved from the firm’s CRM database meets GDPR standards in terms of  email communication
• Create, update and mantain process documentation
• Follow existing marketing processes, identify gaps and suggest improvements where possible to increase client satisfaction rate
• Ensure compliance to all policies, procedures, standard operating procesures
• Contribute to the reports prepared by the team and/or requested by the manager
• Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate. Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice.
• Provide support to any other administrative tasks within marketing field where necessary.
   

ABOUT YOU

• Advanced English skills
• Knowledge of social media and digital channels will be an asset
• Knowledge of HTML (e.g. formatting) and CSS will be an asset
• Good organizational and time management skills
• Excellent attention to detail
• Strong ability to extract information by questioning, active listening and interviewing
• Ability to deal with a demanding workload and conflicting priorities in order to meet deadlines
• Flexibility and a willingness to learn and adapt within the work environment
• Demonstrate strong focus on providing excellent customer service
• Highly motivated with a proactive ‘can do’ attitude
• Ability to work both independently and in a team-oriented, collaborative manner 
• A keen interest in marketing/digital communication