Business Change Manager

The role

Over the past four years, we’ve achieved significant milestones:

• Technology Transformation: We transitioned from on-premise infrastructure to cloud platforms.
• Core Systems Upgrade: Our Finance and HR systems were replaced with SAP.
• Investment in Enabling Platforms: We adopted ServiceNow and RPA.

As Change Manager you will play a pivotal role in facilitating the successful implementation of the Operating Model within Business Services. This role aims to ensure a smooth transition by managing the people-side of change, minimising disruption, fostering employee adoption, maximising employee engagement, and optimising the benefits realisation from the new Operating Model.

Now, we’re embarking on the next phase of our transformational journey. Our focus of process optimisation, leveraging our operating model, and delivering a strong return on investment. Key responsibilities will include driving organsiation change across the COO Service Areas as part of the Operating Model implementation workstream.

MAIN DUTIES AND RESPONSIBILITIES
Change Strategy and Planning:

• Develop and execute a comprehensive change management strategy aligned with the Operating Model implementation plan
• Identify stakeholders, assess their readiness for change, and tailor communication and engagement plans accordingly
• Collaborate with project teams to integrate change management activities into project timelines

Communication and Engagement:

• Collaborate  with the Internal Communication team to create clear and compelling communication materials (such as newsletters, presentations, and FAQs) to inform employees about upcoming changes
• Engage with leaders, managers, and employees to address concerns, build buy-in, and foster a positive change culture
• Conduct town halls, workshops, and training sessions to promote understanding and acceptance of the new model

Risk Mitigation and Resistance Management:

• Anticipate and address potential resistance to change
• Develop mitigation plans to minimise disruptions and ensure business continuity
• Monitor progress, identify roadblocks, and adjust strategies as needed

Training and Capability Building:

• Collaborate with Learning and Development teams to design and deliver training programs
• Ensure employees have the necessary skills and knowledge to operate effectively within the new Operating Model
• Evaluate training effectiveness and make adjustments as required

Measurement and Continuous Improvement:

• Define success metrics and track progress against them
• Collect feedback from stakeholders and adjust change strategies accordingly
• Continuously improve change management processes based on lessons learned

ABOUT YOU
Change Management Expertise:

• A sound understanding of the complexities of Op model Implementation in an international context
• Proven experience in leading change initiatives, preferably within large-scale transformation projects
• Familiarity with change management methodologies (e.g., ADKAR, Prosci) and tools
• Ability to assess organisational readiness and tailor change approaches accordingly

Communication and Influencing Skills:

• Excellent verbal and written communication skills
• Ability to influence and engage stakeholders at all levels
• Comfortable presenting to large audiences and facilitating discussions

Collaboration and Relationship-Building:

• Strong interpersonal skills to build trust and partnerships
• Ability to work effectively with cross-functional teams and diverse groups

Adaptability and Resilience:

• Thrives in a dynamic environment with shifting priorities
• Remains resilient in the face of challenges and setbacks

Analytical Thinking:

• Capable of analysing data, identifying trends, and making informed decisions
• Understands the impact of change on business processes and people

ABOUT US
DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES
In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative – we are proactive, passionate team players investing in our relationships
• Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION
At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.
Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

HYBRID WORKING
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING
In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.