Front of House Manager

The role

DLA Piper understands that you’re building a future. Which is why we encourage you to reach your full potential. To explore the opportunities and choices that shape your individual career journey. Here, personal growth goes hand in hand with professional development.  

That’s our commitment. This is your opportunity. 

We are recruiting for an exciting opportunity of Front of House Manager in our Melbourne office. 

The FOH Manager is responsible for supervising and managing all client floor activity including assisting customers, monitoring staff, and managing inventory. The Floor Manager is responsible for ensuring that all floor requirements are met which includes; efficient professional food & beverage services, excellent front of house services to our clients, visitors and staff, other business support areas, as well as external suppliers, and for maintaining excellent quality, consistent, customer focused service delivery throughout the client floor.  

MAIN DUTIES AND RESPONSIBILITIES

• Supervising and managing the Front of House and Catering team
• Ensure front of house and catering team are aequaltely trained to perform their allocated roles
• Check the DLA Piper booking system diary for events and client meetings during the day.  Make note of VIP / regular visitors and greet appropriately.  
• Organise and attend to daily running sheets.
• Respond to all catering requests and room services in a timely manner, clarifying and confirming understanding of instructions where necessary.
• Liaise with Property & Workplace manager to ensure that staffing and resource levels are appropriate to planned activities, service levels and available budget.
• Ensure supplier invoices are approved by Property & Workplace Manager in line with the available budget and uploaded in to DLA invoicing systems to be paid.
• Ensure staff kitchens are replenished daily with the required provisions as per the Opening Procedures.
• Maintain cleanliness of the kitchen, including washing crockery, glassware and catering equipment and storing them away in a hygienic organised manner.
• Follow the closing procedures to ensure the facilities are left in an organised and hygienic manner.
• Attend operations and events meetings as required.
• Manages the Front of House colleagues to ensure a culture of continuous improvement within the Front of House team which is focussed on innovative solutions to common problems. 
• Collaborates across offices to ensure client experience is consistent taking into account local market conditions/nuances of each office/city culture. 
• Work collaboratively with IT staff to ensure client floor technology supports and improves the service experience of staff and visitors. 
• Ensure client floor staff comply with relevant occupational health and safety requirements, and that the client floor is in a condition which is safe to clients and staff. 

ABOUT YOU 

• Values and behaviours are aligned with firm values and behaviours.
• Work efficiently as a team player within the Front of House and IT teams to deliver a first class experience to the firm and its clients, specifically in regard to food and beverage service. 
• Maintains a consistently high level of service delivery at all times.  Focused and customer service driven.
• Has a good knowledge of suppliers e.g., staffing agencies, caterers, beverage suppliers and dry goods
• Experience in cooking
• Understanding of food regulations and laws
• Event management experience
• Excellent time management and organisational skills and the ability to work under pressure.  
• Ability to delegate tasks to casual staff.
• Ability to interact with varying stakeholders.
• Works cooperatively with colleagues across own team.
• A proven ability to attend to demanding clients while remaining friendly, polite and courteous at all times.
• Works cohesively with Reception, IT and other business support staff.
• Immaculate personal hygiene.  
• Appropriately groomed and dressed for a corporate environment.
• A professional, mature approach and a strong background in customer/client service.
• Excellent communication skills.
• Ability to prioritise tasks, and has excellent attention to detail.

ABOUT US

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative – we are proactive, passionate team players investing in our relationships
• Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

HYBRID WORKING

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.