Service Manager SAP Integrations

The role

The SAP Operations Manager is responsible for supporting the SAP S4HANA platform and integrated interfaces for DLA Pipers Finance and HR Systems.

Working closely with the SAP BASIS team to provide critical support, maintenance and administrative activities across the SAP landscape (SAP ECC 6.0, SAP Enterprise Portal 7.0, MDM, Hana). The team also focuses on continued service improvements (CSI), SAP performance and landscape optimization and driving automation. The BASIS team is part of the SAP Platform capability that is striving to provide a comprehensive and effective service level and work in conjunction with the 3rd party suppliers.

About the Team
The IT SAP Platform is a new service offering within IT to support the new SAP platforms covering HR and Finance Services.  The team has been formed to cover end to end service levels to the business services within DLA Piper and is supported by an underpinning 3rd party to provide Level 3 Application and platform expertise.  The IT SAP Platform works within IT and collaborates with other teams within IT and Finance Systems to ensure that ITIL best practice is followed and that consistent resolutions are delivered to the business.

MAIN DUTIES AND RESPONSIBILITIES

• Oversee the availability and performance of the S/4 HANA system
• Oversee the work and outcomes delivered by Fulcrum Basis team
• Vendor interaction to monitor the work of the S/4 HANA Basis team
• Working with the USA finance teams to ensure data is correct 
• Working to agreed SLA levels
• Ensuring Service Run books and materials are up to date 
• Ensure DR processes work and DR testing takes place at agreed times
• Working to agreed SLA Levels
• Technical advisory for SAP project implementation
• Work with Change & Release Management, Functional Leads and team members to ensure all operational activities are planned and delivered effectively.
• Provide technical guidance and oversight to SAP Operations 
• Review the performance of the Basis team and identify improvement opportunities
• Provide periodic updates on performance of Basis team to SAP S/4 Application Service Manager
• Oversee Basis Administrator functions like Health Checks, Administration, Upgrades & Patching, Transport Management, Database Management, Printing, Access Management, Interface Management, License / Certification Management etc.
• Periodically review thresholds for System Monitoring and provide suggestions for performance tuning
• Review solutions/Architecture provided by Basis for various projects/major Incident/Problem resolution

This role involves working shifts and providing an on-call service. The working hours will generally cover the Hong Kong, UK and European business hours – office based for standard local times and on-call at all other times. Weekend work is expected every month to implement productive changes in the maintenance window.
ABOUT YOU

The role holder will have experience of working on large-scale international business transformation programmes preferably with experience of working on programmes that involve the introduction of new technology and have:

• Proven experience of SAP or ERP Service Management – ideally within the legal sector and/or professional services or global scale environment. 
• Strong experience of either Finance or IT department and their operating processes.
• Strong experience and understanding of Legal practices and/or business processing.
• 5+ years in complex SAP implementations
• 3+ years in S/4 HANA design/implementations in a lead role
• Expertise in Architecture design and management of high availability systems
• Certifications: SAP Certified Technology Associate – SAP S/4 HANA System Administration, SAP Certified Application Associate – Transportation Management in SAP S/4 HANA
• Bachelor’s degree in Computer Science or Information Technology or equivalent education
• Good understanding of ServiceNow 
• Excellent understanding of ITIL best practices
• Agile and DevOps mindset – Fluent in both; promoting & demonstrating best practises; leading the way
• Good understanding of SAP Solution Manager 
• Excellent project management, organizational and planning skills.
• Excellent verbal and written communication skills.
• Self-starter who thrives in an ever-changing, fast-paced business environment.

ABOUT US
DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

OUR VALUES
In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative – we are proactive, passionate team players investing in our relationships
• Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION
At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

HYBRID WORKING
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING
In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.